November 22, 2019

A Duolingo Lesson: SNL vs. Some Kid’s Tweet

How did a single tweet from a kid mean more to the language learning app, Duolingo, than being on prime-time TV?
October 9, 2019

How does Customer Experience influence brand loyalty?

January 22, 2020
Analyzing social media data is difficult and needs to done with a team. Social media data analysis can be accomplished with a social listening monitoring tool like Nuvi.

Peeking Into Your Customer’s Not So Secret World

January 14, 2020

Prevent Crises with Social Listening

January 7, 2020
Comedy troupe Porta dos Fundos posing in their roles as gay Jesus and his love interest for Netflix's Portuguese-speaker targeted Christmas Special "The First Temptation of Christ."

“The First Temptation of Christ”- Publicity or Customer Experience?

December 31, 2019
Adele, Justin Bieber, and Taylor Swift names Forbe's brightest music stars under 30. They also represent great customer experience.

Customer Experience Pop Star Style-Justin Bieber, Adele, Taylor Swift’s CX Strategies

December 24, 2019
A Christmas tree with red baubles and gold pine trees on them. This picture is accompanied wit the title- A Christmas Restaurant Experience: The Santa Clause vs A Christmas Story

Christmas Restaurant Experiences: The Santa Clause vs A Christmas Story

December 17, 2019
Star Wars Yoda

What Companies Can Learn from Baby Yoda (Oh, Sorry. The Child.)