November 22, 2019

A Duolingo Lesson: SNL vs. Some Kid’s Tweet

How did a single tweet from a kid mean more to the language learning app, Duolingo, than being on prime-time TV?
October 9, 2019

How does Customer Experience influence brand loyalty?

[…]
January 22, 2020
Analyzing social media data is difficult and needs to done with a team. Social media data analysis can be accomplished with a social listening monitoring tool like Nuvi.

Peeking Into Your Customer’s Not So Secret World

[…]
January 14, 2020

Prevent Crises with Social Listening

[…]
January 7, 2020
Comedy troupe Porta dos Fundos posing in their roles as gay Jesus and his love interest for Netflix's Portuguese-speaker targeted Christmas Special "The First Temptation of Christ."

“The First Temptation of Christ”- Publicity or Customer Experience?

[…]
December 31, 2019
Adele, Justin Bieber, and Taylor Swift names Forbe's brightest music stars under 30. They also represent great customer experience.

Customer Experience Pop Star Style-Justin Bieber, Adele, Taylor Swift’s CX Strategies

[…]
December 24, 2019
A Christmas tree with red baubles and gold pine trees on them. This picture is accompanied wit the title- A Christmas Restaurant Experience: The Santa Clause vs A Christmas Story

Christmas Restaurant Experiences: The Santa Clause vs A Christmas Story

[…]
December 17, 2019
Star Wars Yoda

What Companies Can Learn from Baby Yoda (Oh, Sorry. The Child.)

[…]